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ALREADY A CUSTOMER?
Answers to our most frequently asked questions regarding your finance agreement with us are available via the MINI Online Genius.
WHAT CAN WE HELP YOU WITH?
Whether you are looking for advice on managing / ending your agreement, help with looking after or returning your MINI we have you covered. Learn more below.
MANAGING YOUR AGREEMENT.
How to change your details and find out what happens at the end of your contract.
ENDING YOUR AGREEMENT.
Questions you may have about ending your finance agreement.
LOOKING AFTER YOUR MINI.
Take good care of your MINI to maximise your enjoyment of your car. It’s important if you are thinking of selling, part exchanging or handing it back to us.
RETURNING YOUR MINI.
If you decide to return your MINI, there are a number of things you will need to do before the collection date. Our damage visualiser helps show what is considered fair wear and tear and the kind of damage you may be charged for.
MyMINI Finance.
EASY ACCESS TO YOUR FINANCE AGREEMENT 24/7.
Use our online service to:
• Update personal details
• Amend payment date
• Book vehicle collection
• Request a Settlement figure
• Request partial early repayment
• View agreement details
• Download Direct Debit Mandate to update bank details
MINI UK is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
Please click here for details on MINI Financial Services complaint handling procedure.
GET IN TOUCH.
BY EMAIL.
You can email us at Customer.Services@minifs.co.uk
BY PHONE.
To talk to one of our Customer Service Advisors, please call 0370 5050 123.
Lines are open 8am to 7pm Monday to Friday and 9am to 5pm Saturday.
Please note that our opening hours during bank holidays and public holidays may be different.
Calls may be recorded for training purposes.
BY POST.
MINI Financial Services
Webhelp
Adwick Park
Manvers
Rotherham
S63 5NA
ON BEHALF OF A THIRD PARTY.
Please note that we can only discuss details of an agreement with the agreement holder. To discuss a partner or family member's agreement, we will need the customer's authority. The customer will need to contact us on 0370 5050 123 and provide details of the third party's name and date of birth. We will ask for a password to be provided, which will then be used to identify them.
Already a Customer?
EASY ACCESS TO YOUR FINANCE AGREEMENT 24/7.
If you already have a finance agreement with MINI, you can edit your personal details and options on MyMINI Finance.